Inovasi Aplikasi “USE” Sebagai Program Aplikasi Berbasis Android Di Era New Normal

Introduction: Innovation is closely related to technology, in the pandemic era where Indonesia has introduced new normal behaviors, requiring all aspects of public services to remain available but still carrying out health protocols, so android-based innovations need to be created to facilitate community activities. This research method is descriptive qualitative with the type of library research (library research). The type of data used is secondary data. The stages of this research, first, record, record, and read various findings related to the discussion of policy bureaucracy in the Covid-19 era in general on any discussion of research results, articles and news obtained in the literature and official government agency website sources, and international institutions, as well as other sources relevant to this study. Second, combining all findings, both theories, models and concepts of public service transformation. Third, analyze every finding from various readings. The final stage is to provide a critical review with a different approach from the findings in the previous article. Result: there is an innovation in the form of the USE application which contains various features related to Covid 19, ranging from the latest information to hospital services. Conclusion: The USE application is expected to be useful for all levels of society and can be easily accessed and accepted by the community. This application has many benefits, including increasing public knowledge about Covid-19, being responsive in offering treatment for Covid-19 sufferers so that this application can endanger the rate of development of the corona virus