Perubahan Sistem Pelayanan Publik Di Era Pandemi (Di Kabupaten Ponorogo)

The Covid-19 pandemic has now spread to some countries, including Indonesia. This epidemic has undoubtedly slowed progress in several areas. The government bureaucracy in the public service process is one of the sectors that has been affected. As a result, the goal of this study is to see how the government has innovated or changed how public services are delivered throughout the pandemic. With this form of library research, we employ a qualitative descriptive method as our research approach. According to the findings of this study, the Ponorogo administration has taken many changes to adapt to this new normal period, including budget transfers, digitization of public services, and plans to deliver public services in the Mall. The study concludes that while public services in the post-pandemic era make it simpler for people from all walks of life to use digital public services, they also have flaws, such as a lack of clarity in service operations.