Inovasi Pelayanan Izin Usaha berbasis Aplikasi E-Lebbami di Kota Makassar
This article discusses the e-lebbami application-based business license service innovation implemented at DPM-PTSP Makassar City with a descriptive qualitative research type. Informant retrieval techniques use pourposive sampling with a total of 6 (six) people with data collection used through observation, interviews and documentation, then analyzed using the data reduction stage, data presentation and drawing conclusions. The results of this study indicate that the e-Lebbami application-based business license service provides convenience for the community in online services to manage business permits, investing and building permits that have referred to existing values and norms by improving the previous system. The difficulty of the e-Lebbami application often occurs in terms of uploading documents. the ability to be tested is proven that the implementation is easier because it can save people time in processing permits and no longer need to come to the office. As well as the ability to be observed in the field or the results that can be felt by the community, it can be seen clearly by the community as service users using the e-Lebbami application in processing permits at DPM-PTSP Makassar City. The factors that influence its success are legal certainty, competent resources and compliance with the objectives of the Makassar City DPM-PTSP with the tagline Tancap Gaz (No Brokerage for Managing Permits).
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