Persepsi Masyarakat Terhadap Kualitas Pelayanan Publik di Kepolisian Sektor (Polsek) Bandar, Kabupaten Pacitan

The research objective was to determine how the public's perception of the quality of public services at the Bandar Police Sector (Polsek), Pacitan Regency and to find out what types of services were in the Bandar Sector Police (Polsek), Pacitan Regency. This type of research is qualitative descriptive, which is a research with actual fact finding with objective interpretation in order to obtain a systematic, factual and accurate picture of the facts related to the phenomenon being investigated, with the number of informants as many as 12(twelve) people. Data analysis used descriptive qualitative analysis. The results showed that the service at the Bandar Polsek Pacitan Regency has met the indicators of service quality, namely tangible dimensions (appearance, comfort, ease, and use of assistive devices that have been implemented, convenience of service places), dimensions of reliability (accuracy, clear service standards, capabilities, and services). expertise), responsiveness dimensions (fast, precise, accurate, timely and responding to complaints), assurance dimensions (timely assurance of cost certainty), emphaty dimensions (priorit izing the interests of service users, friendly courtesy, non-discrimination, respect, and friendliness of officers service).