Analisis Tingkat Kepuasan Karyawan dengan Menggunakan Employee Insight Survey: Studi Kasus

Authors

  • Annisa Indira Larashati Bahari Institut Teknologi Sepuluh Nopember

DOI:

https://doi.org/10.24269/iso.v7i1.1919

Abstract

Masalah Sumber Daya Manusia dan Kepuasan Karyawan merupakan masalah yang penting dalam sebuah perusahaan. Perusahaan harus membuat para karyawan merasa terlibat sehingga dapat meningkatkan gairah untuk bekerja. Kemampuan untuk dapat mengelola kepuasan karyawan merupakan hal yang diperhitungkan sebagai faktor utama dalam mengukur kekuatan sebuah perusahaan. Oleh karena itu, dilakukan evaluasi kinerja perusahaan melalui pengukuran indeks kepuasan karyawan. Penelitian ini berfokus pada tingkat kepuasan karyawan di PT XYZ terutama divisi Global Resource Industries Compliance. Data yang diperoleh dikumpulkan dari penyebaran Employee Insight Survey. Setelah dilakukan penelitian, diketahui bahwa nilai kepuasan karyawan adalah 87%, ini menunjukkan bahwa sebagian besar karyawan merasa sangat puas dengan indikator-indikator yang dimiliki perusahaan. Kepada manajemen divisi Global Resource Industries Compliance, disarankan agar mereka mempertahankan praktik-praktik baik yang telah ada agar karyawan tetap puas dengan pekerjaannya, sehingga kinerja dan produktivitas mereka juga dapat dipertahankan, atau bahkan ditingkatkan.

References

Bernstein, A. (2011). A Herzbergian look at academic librarians and job satisfaction. Georgia Library Quarterly, 48(3), 1–15.

Gruneberg, Michael M, (1979). Understanding Job Satisfaction. Mac-millan Press, London.

Gunawan, R., Senen, S.H., Tarmedi, E. (2019). Analisis Kondisi Lingkungan Kerja dalam Meningkatkan Employee Engagement pada Karyawan Bagian Produksi Industri Manufaktur di Cimahi. (Journal of Business Education | Volume 4, Number 1, May 2019, page. 88-99)

Herzberg, F. (1959). The motivation to work (2nd ed.). New York, NY: Wiley.

Imanda, Prihatini, Dewi, Analisis Tingkat Kepuasan Kerja Karyawan (Studi Kasus pada Karyawan Kontrak PT. Kharisma Ide Nusantara Garmindo Cibitung–Bekasi), (Jurnal Ilmu Administrasi Bisnis, 2012).

Ishak, Aulia., Novalina, Susi D., Noviza, Muhammad B. (2019). Analisis Indeks Kepuasan Karyawan terhadap Pengelolaan Fasilitas Gedung Dengan Menggunakan Importance Performance Analysis : Studi Kasus. (Jurnal Sistem Teknik Industri (JSTI) Vol. 21, No. 1, 2019 | 12 – 23)

J. Josephine, V. S. (2013). Employee Engagement, An Approach to Organisational Excellence. 2(5), 111–117.

Johari, J., Adnan, Z., Tan, F. Y., Yahya, K. K., & Isa, S. N. (2013). Fostering employee engagement through human resource practices: A case of manufacturing firms in Malaysia. (Jurnal Pengurusan, 38, 15–26).

More, B., & Padmanabhan, H. K. (2017). A comparative study on employee’s job satisfaction level using Herzberg two fator and Maslow’s need theory with reference to manufacturing industry. International Journal of Research and Innovation in Social Science, 1(1), 33-38.

Mukul, A. Z. A., Rayhan, S. J., Hoque, F., & Islam, F. (2013). Job characteristics model of Hackman and Oldham in garment sector in Bangladesh: a case study at Savar area in Dhaka district. International Journal of Economics, Finance and Management Sciences, 1(4), 188-195.

Leysen, J. M., & Boydston, J. M. K. (2009). Job satisfaction among academic catalog librarians. College and Research Libraries, 70(3), 273–297.

Lim, S. (2008). Job satisfaction of information technology workers in academic libraries. Library and Information Science Research, 30(2), 115–121.

Locke, E. A. (1976). The nature and causes of job satisfaction. In M. C. Dunnette (Ed.), Handbook of industrial and organizational psychology (pp. 1297–1349). Chicago, IL: Rand McNally.

Lynch, B. P., & Verdin, J. A. (1987). Job satisfaction in libraries: A replication. Library Quarterly, 57(2), 190–202.

Maslow, A. H. (1954). Motivation and personality. New York, NY: Harper and Row.

Sewell and McCaslin. (2009). Access services education in library and information science programs. Journal of Access Services, 6(4), 485–496.

Stoner, A.F James. Edward Freeman. (1992). Manajemen Edisi Keempat. (Jakarta: Intermedia).

Peng, Y. (2014). Job satisfaction and job performance of university librarians: A disaggregated examination. Library and Information Science Research, 36(1), 74–82.

Umar, Husein. (1998). Riset SDM dalam Organisasi. Jakarta: Gramedia Pustaka Gama.

Vaughn, W., & Dunn, J. D. (1974). A study of job satisfaction in six university libraries. College and Research Libraries, 45(3), 163–177.

Downloads

Published

2023-06-05

Issue

Vol. 7 No. 1 (2023): April

Section

Articles

License

Copyright

Authors who publish their manuscripts in this journal agree to the following terms:

  • The copyright on each article belongs to the author.
  • The author acknowledges that Isoquant: Jurnal Ekonomi, Manajemen, dan Akuntansi has the right to be the first to publish under a Creative Commons Attribution 4.0 International (Attribution 4.0 International CC BY 4.0) license.
  • Authors may submit articles separately, arranging for the non-exclusive distribution of manuscripts that have been published in this journal to other versions (e.g., sent to the author's institutional repository, publication into books, etc.), acknowledging that the manuscript was first published in the Isoquant: Jurnal Ekonomi, Manajemen, dan Akuntansi.

 

License

Use of the article will be governed by the Creative Commons Attribution license as currently published under the Creative Commons Attribution 4.0 International License (Attribution 4.0 International (CC BY 4.0).

 

This license permits anyone to copy and redistribute this material in any form or format, compose, modify, and make derivatives of this material for any purpose, including commercial purposes, as long as they give credit to the author for the original work.