Ketidakpercayaan Karyawan Sebuah Tantangan bagi Pemimpin Baru dalam Perubahan Organisasi

Authors

  • Tri Hadi Wicaksono Magister Pengembangan Sumber Daya Manusia, Sekolah Pascasarjana, Universitas Airlangga, Indonesia
  • Nuri Herachwati Departemen Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Airlangga

DOI:

https://doi.org/10.24269/iso.v7i2.2056

Abstract

Kompleksitas dan dinamisnya lingkungan bisnis di era disrupsi saat ini membuat organisasi berupaya untuk melakukan perubahan atau menyesuaikan operasi bisnis dengan mengimplementasikan berbagai strategi agar dapat beradaptasi dalam konteks perubahan. Menghadapi perubahan diharapkan sebagai pemimpin perlu membangun hubungan keakraban dan menciptakan adanya suatu kerja sama serta saling mempercayai karena kepercayaan akan berguna untuk menjalin hubungan baik antara pemimpin dengan anggota organisasi. Jika menurunnya kepercayaan terhadap pemimpin, terutama pemimpin baru dalam perubahan dapat memicu timbulnya ketidakpercayaan pada anggota yang berdampak pada gejolak yang akan terjadi di dalam organisasi dan hal ini berpotensi menjadi pengaruh tidak baik bagi mereka. Sayangnya, terdapat pemimpin yang tidak bisa melakukan hal tersebut, di mana perilakunya cenderung memberikan konsekuensi negatif diterima oleh karyawan dan meningkatkan ketidakpercayaan karyawan terhadap mereka. Fokus permasalahan artikel ini mengenai ketidakpercayaan karyawan sebuah tantangan pemimpin baru dalam perubahan organisasi dengan menggunakan metode literature review. Diharapkan hasil temuannya dapat mengetahui dan menjelaskan faktor yang mempengaruhi serta dampak ketika topik permasalahan ada dalam organisasi.

Kata Kunci: Ketidakpercayaan, Pemimpin, Ketidakpercayaan Pemimpin, Perubahan Organisasi

References

Abid Malik, M., & Azmat, S. (2019). Leader and Leadership: Historical Development of The Terms And Critical Review of Literature. Communication and Management, 5, 16–32. www.aucjc.ro

Aidina, N. R., & Prihatsanti, U. (2018). Hubungan Antara Kepercayaan Terhadap Pemimpin dengan Keterikatan Kerja pada Karyawan PT Telkom Witel Semarang. Jurnal EMPATI, 6(4), 137–142. https://doi.org/10.14710/empati.2017.20002

Balcerzyk, D. (2020). Trust as a Leadership Determinant. European Research Studies Journal, XXIII(Special Issue 3), 486–497. https://doi.org/10.35808/ersj/1939

Belias, D., & Koustelios, A. (2014). The Impact of Leadership and Change Management Strategy on Organizational Culture. European Scientific Journal March (Vol. 10, Issue 7).

Bourne, P. A., & Smith-Sherwood, H. A. (2018). Leadership in Organizations-A Book Review. Communication, Society and Media, 1(1), 81. https://doi.org/10.22158/csm.v1n1p81

Cekuls, A. (2015). Leadership Values in Transformation of Organizational Culture to Implement Competitive Intelligence Management: The Trust Building Through Organizational Culture. European Integration Studies, 0(9). https://doi.org/10.5755/j01.eis.0.9.12811

Conchie, S. M., Taylor, P. J., & Charlton, A. (2011). Trust and distrust in safety leadership: Mirror reflections? Safety Science, 49(8–9), 1208–1214. https://doi.org/10.1016/j.ssci.2011.04.002

Currall, S. C., & Epstein, M. J. (2003). The Fragility of Organizational Trust: Organizational Dynamics, 32(2), 193–206. https://doi.org/10.1016/S0090-2616(03)00018-4

Errida, A., & Lotfi, B. (2021). The Determinants of Organizational Change Management Success: Literature Review and Case Study. International Journal of Engineering Business Management, 13, 184797902110162. https://doi.org/10.1177/18479790211016273

Guo, S.-L., Lumineau, F., & Lewicki, R. J. (2017). Revisiting the Foundations of Organizational Distrust. Foundations and Trends® in Management, 1(1), 1–88. https://doi.org/10.1561/3400000001

Haryono, M., & Satria, Y. (2021). Pengaruh Gaya Kepemimpinan Partisipatif, Subjective Well Being dan Work Life Balance Terhadap Kepuasan Kerja pada Pegawai Sekretariat DPRD Kabupaten Ponorogo. ISOQUANT : Jurnal Ekonomi, Manajemen dan Akuntansi, 5(1), 01. https://doi.org/10.24269/iso.v5i1.565

Hawley, K. (2014). Trust, Distrust and Commitment. Noûs, 48(1), 1–20. https://doi.org/10.1111/nous.12000

Hurley, R. F. (2006). The Decision to Trust. Harvard Business Review, 84(9), 55–62, 156.

Hussain, S. T., Lei, S., Akram, T., Haider, M. J., Hussain, S. H., & Ali, M. (2018). Kurt Lewin’s Change Model: A Critical Review of The Role of Leadership and Employee Involvement in Organizational Change. Journal of Innovation & Knowledge, 3(3), 123–127. https://doi.org/10.1016/j.jik.2016.07.002

Islam, M. N., Furuoka, F., & Idris, A. (2021). Mapping The Relationship Between Transformational Leadership, Trust in Leadership and Employee Championing Behavior During Organizational Change. Asia Pacific Management Review, 26(2), 95–102. https://doi.org/10.1016/j.apmrv.2020.09.002

Keyton, J., & Smith, F. L. (2003). A Comparative Empirical Analysis of Theoretical Formulations of Distrust. SSRN Electronic Journal. https://doi.org/10.2139/ssrn.399500

Keyton, J., & Smith, F. L. (2009). Distrust in Leaders. Journal of Leadership & Organizational Studies, 16(1), 6–18. https://doi.org/10.1177/1548051809334196

Klingborg, D. J., Moore, D. A., & Varea-Hammond, S. (2006). What Is Leadership? Journal of Veterinary Medical Education, 33(2), 280–283. https://doi.org/10.3138/jvme.33.2.280

Kutsyuruba, B., & Walker, K. D. (2016). The Destructive Effects of Distrust: Leaders as Brokers of Trust in Organizations (pp. 133–154). https://doi.org/10.1108/S1479-366020160000026008

Lewicki, R. J., McAllister, D. J., & Bies, R. J. (1998). Trust and Distrust: New Relationships and Realities. The Academy of Management Review, 23(3), 438. https://doi.org/10.2307/259288

Lines, R., Selart, M., Espedal, B., & Johansen, S. T. (2005). The Production of Trust During Organizational Change. Journal of Change Management, 5(2), 221–245. https://doi.org/10.1080/14697010500143555

Livne-Tarandach, R., & Bartunek, J. M. (2009). A new horizon for organizational change and development scholarship: Connecting planned and emergent change (pp. 1–35). https://doi.org/10.1108/S0897-3016(2009)0000017003

Maccoby, M. (1996). The Human Side: Interactive Dialogue as a Tool for Change. Research-Technology Management, 39(5), 57–59. https://doi.org/10.1080/08956308.1996.11671091

Madona, O. J. A., Farida, U., & Purwaningrum, T. (2022). Pengaruh Budaya Organisasi, Komunikasi dan Kepemimpinan Transformasional Terhadap Employee Engagement Karyawan Ekspedisi Anteraja Cabang Ponorogo. ISOQUANT : Jurnal Ekonomi, Manajemen Dan Akuntansi, 6(2), 262–280. https://doi.org/10.24269/iso.v6i2.1464

Oreg, S., & Berson, Y. (2019). Leaders’ Impact on Organizational Change: Bridging Theoretical and Methodological Chasms. Academy of Management Annals, 13(1), 272–307. https://doi.org/10.5465/annals.2016.0138

Peng, J., Nie, Q., & Cheng, Y. (2023). Team Abusive Supervision and Team Behavioral Resistance to Change: The Roles of Distrust in The Supervisor and Perceived Frequency of Change. Journal of Organizational Behavior. https://doi.org/10.1002/job.2697

Puspaningrum, D., Adji, S., & Kristiyana, N. (2019). Pengaruh Penerapan Sistem Absensi Fingerprint, Motivasi Kerja, dan Kepemimpinan Terhadap Disiplin Kerja Karyawan. ISOQUANT : Jurnal Ekonomi, Manajemen dan Akuntansi, 3(2), 35. https://doi.org/10.24269/iso.v3i2.289

Sumartiningsih, M. S., & Prasetyo, Y. E. (2019). A Literature Review: Pengaruh Cognitive Therapy Terhadap Post Traumatic Stress Disorder Akibat Kekerasan pada Anak. Jurnal Pendidikan Keperawatan Indonesia, 5(2). https://doi.org/10.17509/jpki.v5i2.17429

Wilson, J. A., & Cunliffe, A. L. (2022). The Development and Disruption of Relationships Between Leaders and Organizational Members and The Importance of Trust. Leadership, 18(3), 359–382. https://doi.org/10.1177/17427150211056738

Zainol, N. Z., Kowang, T. O., Hee, O. C., Fei, G. C., & Kadir, B. Bin. (2021). Managing Organizational Change through Effective Leadership: A Review from Literature. International Journal of Academic Research in Business and Social Sciences, 11(1). https://doi.org/10.6007/IJARBSS/v11-i1/8370

Downloads

Published

2023-10-16

Issue

Vol. 7 No. 2 (2023): Oktober

Section

Articles

License

Copyright

Authors who publish their manuscripts in this journal agree to the following terms:

  • The copyright on each article belongs to the author.
  • The author acknowledges that Isoquant: Jurnal Ekonomi, Manajemen, dan Akuntansi has the right to be the first to publish under a Creative Commons Attribution 4.0 International (Attribution 4.0 International CC BY 4.0) license.
  • Authors may submit articles separately, arranging for the non-exclusive distribution of manuscripts that have been published in this journal to other versions (e.g., sent to the author's institutional repository, publication into books, etc.), acknowledging that the manuscript was first published in the Isoquant: Jurnal Ekonomi, Manajemen, dan Akuntansi.

 

License

Use of the article will be governed by the Creative Commons Attribution license as currently published under the Creative Commons Attribution 4.0 International License (Attribution 4.0 International (CC BY 4.0).

 

This license permits anyone to copy and redistribute this material in any form or format, compose, modify, and make derivatives of this material for any purpose, including commercial purposes, as long as they give credit to the author for the original work.